Refund Policy – LocalRange LLC

Last Updated: April 15, 2026

At IT-Master Co , we are committed to providing high-quality digital learning materials and certification preparation resources. We strive to ensure transparency and fairness in all transactions.

1. Return Eligibility Period

We offer different return windows depending on the product type:

  • Third-party certification products (e.g., CompTIA, EC-Council):
    Return requests must be submitted within 24 hours (1 calendar day) of purchase

  • LocalRange digital products:
    Return requests are accepted within 7 calendar days from the date of purchase

Note: Third-party products are typically delivered via license codes. To prevent misuse, a strict 24-hour return policy applies.

2. Eligible Products

2.1 Third-Party Certification Products

We accept return requests for unredeemed digital products such as:

  • Certification learning materials

  • Practice resources

  • Virtual labs

  • Exam vouchers

Returns are only allowed if the license code has not been activated or redeemed.

2.2 IT-Master Co Digital Products

We accept returns for IT-Master Co-developed digital content, including:

  • Virtual labs

  • Practice materials

  • Training resources and online courses

These products may be refunded within 7 days, provided they have not been fully accessed, downloaded, or extensively used.

3. Non-Refundable Cases

We are unable to process refunds in the following situations:

  • License codes have been redeemed or activated

  • The request is submitted after the allowed return period

  • The product was purchased through unauthorized sources

  • Digital content has been fully accessed, downloaded, or significantly used

4. Refund Procedure

To request a refund, please contact us and provide:

  • Order details (product name, purchase date, transaction ID)

  • Product type (third-party or IT-Master  product)

  • Confirmation of usage or redemption status

Our support team will review your request and guide you through the process.

5. Refund Processing

  • Refunds for third-party products are subject to approval by the respective provider

  • Any applicable third-party fees may be deducted from the refund

  • Processing time depends on the product type:

    • Third-party products: up to 15 business days

    • LocalRange products: typically within 3–5 business days after approval

6. Contact Information

For any questions or refund requests, please contact:

IT-Master Co
Email: csirt247@gmail.com

 

We appreciate your trust in IT-Master Co and are committed to delivering reliable and professional digital learning experiences.